1. Registration and Legal Status
Leaflove Safari cc is a fully registered Namibian tourism company and a registered member of the Namibia Tourism Board (NTB).
All tours, services and agreements offered by Leaflove Safari cc are governed by the laws of the Republic of Namibia.
Leaflove Safari cc arranges and coordinates the travel services described in each itinerary. Certain services, including accommodation, vehicle rental, flights, transfers, activities and other tourism-related services, are provided by independent third-party suppliers. The operational delivery of such services remains subject to the terms and conditions of the respective suppliers.
2. Travel Proposals and Intellectual Property
We are pleased to prepare personalised travel itineraries tailored to your interests, travel style and budget and will gladly refine these proposals until they meet your expectations.
Once a proposal has been approved, we will proceed with reservations, logistical planning and the coordination of all travel arrangements.
Availability within Africa can change rapidly and often without notice. Where necessary, Leaflove Safari cc reserves the right to substitute accommodation, activities or other services with comparable alternatives in order to ensure the successful operation of the journey.
All itineraries, route plans, logistical concepts, quotations and travel documents prepared by Leaflove Safari cc remain the intellectual property of the company and are intended solely for the personal use of the client.
The distribution, reproduction or use of these materials for direct booking with suppliers, without the prior written consent of Leaflove Safari cc, is strictly prohibited.
3. Pricing and Cost Adjustments
All prices are based on the tariffs, taxes, exchange rates and supplier costs applicable at the time of quotation.
Should significant cost increases occur beyond our reasonable control, including but not limited to:
• Exchange rate fluctuations
• Fuel price increases
• National park fee adjustments
• Government taxes and levies
• VAT changes
• Supplier rate increases
Leaflove Safari cc reserves the right to adjust tour prices accordingly.
4. Bookings and Payments
A booking becomes confirmed once written acceptance has been received from the client and/or the required deposit has been paid.
Tours Within Namibia
• 25% deposit upon confirmation
• Additional 25% payable no later than 65 days prior to departure
• Remaining balance payable no later than 31 days prior to departure
International Tours
Different deposit requirements may apply for tours outside Namibia. These will be clearly indicated in the relevant quotation.
Late Payment
Should any deposit or balance payment not be received by the due date, Leaflove Safari cc reserves the right to cancel all reservations without further notice. Any costs already incurred remain payable by the client.
5. Cancellation Policy
The following cancellation fees apply should a client cancel a confirmed booking:
• More than 65 days prior to departure: 25% of the tour price
• 65 to 31 days prior to departure: 50% of the tour price
• 30 days or less prior to departure: 100% of the tour price
Please note that certain suppliers may apply stricter cancellation policies.
No refunds will be granted for unused services, late arrivals, missed departures or early termination of a tour.
Cancellation or Significant Alteration of a Tour by Leaflove Safari cc
Should Leaflove Safari cc be required to cancel or substantially alter a tour due to illness, accident, government regulations, safety concerns, natural disasters, epidemics, political unrest or any other circumstances beyond our reasonable control, we will make every reasonable effort to find a fair and practical solution together with our guests.
Please note that payments to accommodation providers, national park authorities, airlines, permit issuing authorities and other suppliers are often made well in advance. Refunds can therefore only be made to the extent that such costs are actually recovered by Leaflove Safari cc.
No further claims shall arise beyond such recoveries.
6. Travel Insurance (Strongly Recommended)
Comprehensive travel insurance is strongly recommended for all guests.
Insurance should include, at a minimum:
• Trip cancellation cover
• Trip interruption cover
• Overseas medical expenses
• Emergency medical evacuation
• Repatriation to the country of residence
• Luggage and personal belongings cover
• Personal liability cover
Medical evacuations from remote regions of Africa can be extremely expensive.
Leaflove Safari cc accepts no responsibility for costs, losses or liabilities arising from insufficient or absent insurance coverage.
Leaflove Safari cc further accepts no liability for the loss, damage, delay or misdirection of luggage, camera equipment, binoculars, computers, mobile phones, drones or other personal belongings.
7. Medical Fitness
By confirming a booking, guests acknowledge that they are medically fit to participate in the tour.
Any relevant medical conditions, allergies, disabilities or special requirements must be disclosed prior to travel.
Leaflove Safari cc reserves the right to exclude any participant from activities where, in the opinion of the guide or operator, participation may endanger the guest or others.
No refund shall be due in such circumstances.
8. Travel in Africa and Assumption of Risk
Travel within Southern Africa and other African destinations involves inherent risks that cannot be eliminated.
These may include, but are not limited to:
• Encounters with wildlife
• Illness or infectious diseases
• Traffic accidents
• Remote locations
• Poor road conditions
• Boat travel
• Charter and light aircraft operations
• Extreme weather conditions
• Flooding
• Government restrictions or political instability
By confirming a booking, guests acknowledge and accept these inherent risks.
9. Wildlife Viewing and Nature Experiences
Safaris take place in natural wilderness areas where guests may encounter potentially dangerous wildlife.
Wildlife sightings, bird sightings and the observation of specific species can never be guaranteed.
No refunds shall be granted for missed sightings or wildlife-related expectations.
Leaflove Safari cc accepts no liability for injury, loss, damage or other consequences arising from encounters with wildlife.
Guests are required to follow the instructions of guides, rangers and staff at all times.
10. Itinerary Changes
Despite careful planning, changes may occasionally become necessary due to circumstances beyond our control.
Such circumstances may include:
• Weather conditions
• Road conditions
• Flooding
• Safety considerations
• Technical problems
• Government regulations
• Accommodation availability
Leaflove Safari cc will make every reasonable effort to operate the itinerary as planned. Comparable substitutions or modifications shall not constitute grounds for compensation or refund.
11. Road Conditions and Travel Times in Namibia
Namibia is one of the largest and least densely populated countries in the world and features an extensive gravel road network.
Road conditions can change rapidly due to rainfall, flooding, roadworks, wildlife movements or other unforeseen circumstances.
Driving times are estimates only and should not be regarded as guarantees.
Drivers remain responsible for adapting their driving style and speed to prevailing road conditions.
12. Charter Flights and Light Aircraft
Charter flights and light aircraft operations are subject to weather conditions, baggage restrictions, operational requirements and airstrip conditions.
Delays, route changes or cancellations may occur at short notice.
Leaflove Safari cc cannot be held responsible for additional costs, missed connections or other consequences arising from such circumstances.
13. Passports, Visas and Entry Requirements
Guests are solely responsible for ensuring compliance with all passport, visa, health and entry requirements applicable to the countries visited.
Passports must meet the validity requirements of the relevant destination countries.
Leaflove Safari cc accepts no responsibility for denied entry, visa refusals or any resulting costs.
14. Photography, Filming and Drones
The use of drones is subject to the laws and regulations of the respective country.
Obtaining permits and authorisations remains the sole responsibility of the traveller.
Leaflove Safari cc accepts no liability for confiscation of equipment, fines or penalties imposed by authorities.
The security, insurance and safekeeping of cameras, lenses, binoculars, computers, mobile phones, drones and all other personal equipment remain the sole responsibility of the guest.
15. Guest Conduct
Guests are expected to behave responsibly and respectfully towards fellow travellers, guides, local communities, wildlife and the environment.
Leaflove Safari cc reserves the right to exclude any participant from activities or from the tour itself if their behaviour is deemed unsafe, disruptive, illegal or detrimental to the wellbeing of other guests, staff, wildlife or local communities.
No refund shall be due in such circumstances.
16. Force Majeure
Leaflove Safari cc shall not be liable for delays, alterations, interruptions or cancellations caused by events beyond its reasonable control.
Such events may include, but are not limited to:
• Natural disasters
• Floods
• Droughts
• Epidemics and pandemics
• Political unrest
• Civil disturbances
• Strikes
• Border closures
• Airline failures
• Government actions
• War
• Terrorist activities
In such circumstances, no compensation shall be payable beyond any refunds actually recovered from suppliers.
17. Accommodation Standards
Accommodation recommendations are made with great care, based on personal experience, trusted industry relationships and guest feedback.
However, standards of service, maintenance, cleanliness, catering, facilities and operational performance remain the responsibility of the individual accommodation provider.
Leaflove Safari cc cannot accept liability for variations in accommodation standards or service delivery by third-party establishments.
Flight Reservations – Book Directly or Through a Travel Agency?
Leaflove Safari offers all tours without international flights unless specifically stated otherwise.
Guests are free to book flights independently or through a travel agency of their choice. Upon request, we are happy to recommend experienced travel agencies with whom we have worked successfully for many years.
Advantages of Booking Through a Travel Agency
• Personal assistance when selecting suitable flight connections
• Support with flight changes, cancellations and rebookings
• A dedicated point of contact in the event of delays, missed connections or airline disruptions
• Assistance with complex itineraries involving multiple airlines
• Support during extraordinary situations such as strikes, natural disasters or unexpected schedule changes
When flights are booked independently, communication generally takes place directly between the traveller and the airline. While many airlines offer excellent online tools and customer service platforms, the handling of changes and exceptional situations can vary considerably.
Regardless of how flights are booked, we strongly recommend regularly checking flight schedules and maintaining adequate travel insurance coverage.
Leaflove Safari accepts no responsibility for flight schedule changes, cancellations, missed connections or any other alterations made by airlines.
Flight Booking Errors
For flights booked independently by the client, Leaflove Safari cc accepts no liability for booking errors, schedule changes, airline cancellations, missed connections or any resulting costs.
Vehicle Rental and Insurance for Self-Drive Safaris
Insurance Information
Namibia has one of the largest gravel road networks in the world. Despite generally good road conditions, vehicle damage caused by stone chips, tyre damage and driver error remains common.
All rental vehicles are insured in accordance with the terms and conditions of the respective vehicle supplier. Details regarding insurance cover and excess amounts will be provided with the rental documentation.
Please note that most rental vehicle insurance policies in Namibia include an excess liability, which may apply even where the driver was not at fault.
Typical damages such as tyre punctures, windscreen damage and stone-chip damage are often covered but may still be subject to an excess payment.
Vehicles are supplied with tyres in good condition and generally include two spare wheels.
Where covered by the relevant insurance policy, vehicle recovery following an accident is included.
For security purposes, vehicles may be equipped with modern tracking systems designed to assist in cases of theft, accidents or unauthorised vehicle use.
Exclusions and Gross Negligence
Insurance policies generally do not provide cover for gross negligence, reckless conduct or deliberate misuse.
The driver or renter shall be liable for all resulting costs in such circumstances.
Examples include, but are not limited to:
• Driving under the influence of alcohol or drugs
• Driving by unauthorised persons
• Loss of vehicle keys or documentation
• Incorrect refuelling or use of unsuitable fluids
• Proven violation of traffic regulations
• Excessive speed
• Driving through water crossings beyond safe depth limits
• Driving on prohibited routes or off-road terrain
• Damage resulting from improper vehicle use
• Mechanical damage caused by driver negligence
• Fire damage caused through negligence
• Damage to the interior caused by misuse
• Wheel and tyre damage caused by continued driving after a puncture
• Commercial use of the vehicle or transporting hitchhikers
Recommended maximum speeds are:
• 60 km/h within national parks
• 80 km/h on gravel roads
• 100 km/h on tarred roads
A significant percentage of rental vehicle accidents in Namibia result from excessive speed on gravel roads.
Theft and Break-ins
In the event of theft or a vehicle break-in, a police report must be obtained immediately and photographic evidence should be collected wherever possible.
Insurance claims are subject to the conditions of the insurer and the submission of the required documentation.
Additional Information
In addition to these conditions, the terms and conditions of the respective vehicle supplier shall apply.
Comprehensive insurance with zero excess, as commonly available in some European countries, is generally not available in Namibia.
Leaflove Safari endeavours to offer vehicles with the most comprehensive insurance cover available and the lowest possible excess liability.
We wish you a safe, enjoyable and memorable journey through Namibia.
