DISCLAIMER, REGISTRATION AND INSURANCE
Leaflove Safari cc is a fully registered company with the Namibia Tourism Board (NTB).
Leaflove Safari cc is governed by and is liable under Namibian law.
If anything should happen to you in any way, the emergency services will be dispatched as soon as possible to pick you up by plane. You will then be taken to a modern private hospital. Leaflove Safari cc and the travel agents with whom we work act only as agents for the traveller and are therefore not liable for any accidents, injuries, delays, irregularities, loss, misplacement or damage to baggage or other property.
All travel is subject to the terms and conditions of the respective airlines, hotels, restaurants and other service providers.
Changes in services:
Leaflove Safari cc reserves the right, in the event of unforeseen circumstances, to make itinerary or arrangement changes or offer equivalent substitutions on all tours as well as hotel accommodation, land arrangements, itineraries or other rental arrangements, as appropriate, without prior notice.
Please let us know how you would like your safari to be. Once we have made the appropriate offer for you, or you have chosen one of our existing safaris, please send a written confirmation by email. You will then receive a booking confirmation and payment details from Leaflove Safari cc.
The deposit at the time of booking is 25%.
We use this payment to deposit the accommodation to secure the best place for you and to have a right to the rooms.
This deposit is non-refundable in the event of cancellation by the client.
Up to 65 days before arrival a deposit of 50% (25% + 25%) of the total price is required.
Up to 31 days before the start of the tour the remaining 50%.
Should the tour be cancelled by Leaflove Safari cc in an emergency, the full deposit will be refunded.
In the event of cancellations by clients, the following cancellation conditions apply:
Booking start date up to 65 days prior to tour start date: 25% of safari cost.
65 to 31 days prior to departure: 50% of the cost of the safari.
30 days and less before departure: 100% of the safari costs.
Please note that we follow the booking and cancellation conditions of our service providers (accommodation and activity providers).
In case of late departure or earlier departure than scheduled in the programme, no refund is possible.
If the deposit or balance is not received on time, Leaflove Safari cc reserves the right to cancel all bookings immediately.
Your booking is considered firm once you have confirmed in writing and/or paid a deposit.
Comprehensive travel and cancellation insurance is strongly recommended for all safaris!
It is the client’s responsibility to ensure that the insurance period matches the dates of their holiday.
Leaflove Safari cc reserves the right to change the programme or itinerary in the event of unforeseen circumstances.
Neither Leaflove Safari cc nor any person acting for, through, or on behalf of the company shall be liable for any loss or damage caused by any incident whatsoever. Liability is also excluded in the event of errors or omissions in travel documents or other correspondence, late, unconfirmed or unaccepted bookings, loss or damage due to delays, illness, injury or death, and weather conditions, whether or not due to negligence. (This also applies to your suitcase, please do not travel with your best item).
Leaflove Safari cc is entitled to cancel bookings in the event of illness, legal requirements or unsuitable behaviour of a client. In this context, Leaflove Safari cc is under no obligation to refund travel costs.
On safari you come into contact with wild animals. Neither Leaflove Safari cc nor its employees or service providers are liable for the consequences of injuries or accidents during the safari.
HIRES AND THEIR INSURANCE for self-drivers
In Namibia there is no obligation for self-drivers to be insured.
We assume that all damages to our vehicles are covered by our insurance.
Included in our insurance is third party insurance, but this will not apply in cases of proven negligence.
It is important to note that any damage, whether third party or self-inflicted, will be the responsibility of the hirer of the vehicle and the excess will be payable.
Sandblasting damage, glass and tyre damage are included in our insurance, but the excess is also due for these damages.
It is also important to note that we lend our vehicles with a minimum tyre tread depth of 6 mm and always provide TWO new or new replacement tyres.
In all accidents, the recovery of the vehicle is included, insofar as the accident can be covered by insurance. (For example, if a customer drives drunk into a tree, the insurance will not cover it).
All vehicles are tracked by “car tracking” to track accidents, theft and unlawful driving.
Our insurance will not cover negligent behaviour and the customer will be fully liable for the damage.
This refers to e.g.:
– drink driving
– loss of keys and documents
– Incorrect fuel and oil in the tank (in this case, please provide thorough information to the petrol station attendant)
– Driver who is not registered as such with us/the rental car company and has not shown his driving licence.
– Exceeding the speed limit 60km/h in parks, 80 km/h on gravel and 100km/h on tarmac. Please remember that your insurance will be cancelled if you disregard this! Did you know that almost every 4th rental car is taken out of circulation because it has overturned?
– proven disregard of traffic regulations
– Driving in water lower than axle height
– four-wheel drive roads outside the route description and the resulting damage to the chassis or elsewhere (driving on the beach, adventurous 4×4 trails, etc.)
– proven wear on clutch, gearbox and chassis (e.g. driving with handbrake)
– Damage caused by offering rides (it is expressly forbidden to transport hitchhikers!)
– Fire damage caused by cigarettes or cookers etc.
– Damage to the interior due to lack of respect for other people’s property.
– Damage caused by standing on the bonnet and roof!
– Damage to rims caused by negligence (e.g. driving with a flat tyre).
Break-in to your rental car: Our insurance covers the damage to the vehicle and part of the stolen goods, but only if a police report and some photos are available.
We always try to be accommodating and therefore always offer full insurance with the lowest possible excess. (Unfortunately, full insurance does not exist in Namibia in this sense).
We wish you a safe journey!